You may have mastered clear communication with customers over the phone, but you need to foster the same dialogue within your remote team. Harvard Business Review suggests that employees actually overcommunicate when working in dispersed teams. If your boss forgets to answer a question over email or Slack, ask it again to ensure everyone is on the same page. During the interview process, share what excites you about the position and talk about how your priorities match the hiring company’s values. Use tangible examples of how you have solved real-life problems — even if they didn’t take place in a work setting.
Overall, people who work in customer service are happy to help others get a leg up in any way they can. Reach out and introduce yourself before sending along some specific questions about getting started. After creating an account to view job details, apply to your preferred job posting. If the job involves speaking on the phone with customers, a quiet space in your home will be essential. If you will have roommates or family members at home while you’re working, a separate room in your home is ideal.
Remote Travel Agent
PinkCallers’ reps book meetings, answer service calls and help organizations manage their employee scheduling. This position requires about 40 hours of work each week, and you can adjust your schedule based on your time zone. Rather than proactively contacting customers, remote customer support reps respond to customer questions and concerns and offer product and service solutions in return. They provide support over various channels, just like remote customer service reps. In addition, they have the ease to work from any location, as long as they have access to a phone and WiFi. A quick Google search brings up several sites offering remote customer service jobs, from niche sites to standard job search websites.
Do you have a favorite product or piece of software you use that you know inside and out? See if these companies are hiring for customer service professionals. Your enthusiasm and knowledge can likely help you in the hiring process. With the benefits of remote customer https://remotemode.net/ service work fresh in mind, your next thought might drift to wondering if you have what it takes to be hired for this type of role. Luckily, there isn’t much formal education that the career requires. FieldRoutes is looking for a Graphic Designer to add to our team.
How to be successful working in home-based customer service jobs
These are great starting points that list thousands of remote customer service roles. Remote work has become so common that you can now select remote or on-site work from a drop-down menu in your search. As a remote customer service agent, you’ll need access to a phone system, computer, high-speed internet, and video conferencing platforms such as Zoom.
- Support Driven is well known for its Slack workspace, which connects you to other people in the field and has dedicated channels for local meetups.
- Using general job boards where anyone from anywhere can post a job ad can leave your search results full of scam listings.
- For example, one of the jobs requires you to support patients who need life-sustaining medications by answering their inquiries.
These skills and any previous remote work experience should be prominent on your resume and LinkedIn profile. It’s important to demonstrate skills such as good time management, self-motivation, problem-solving, and autonomous working, as these are essential if you work remotely https://remotemode.net/blog/what-is-remote-customer-service-exactly/ without a team present. A remote customer service rep proactively reaches out to current and prospective customers with new offers, preemptive solutions, product news, and more. However, rather than working in-office, they work from home or another remote location.